Benefit Terms and Conditions

The following terms and conditions apply to the benefits and offers that Value Retail may make to customers who visit a Village that is member of “The Bicester Village Shopping Collection”. These terms and conditions may be supplemented locally with further Village specific terms and conditions concerning the redemption of such benefits. 

Please note that by redeeming any of the benefits described below, you agree that Value Retail may collect and process your personal data (which may include your name, address, gender, date of birth, email address, landline and/or mobile numbers and other contact details) for the purposes of redeeming the benefits. The processing of personal data shall be done in accordance with our privacy policy available at https://www.thebicestervillageshoppingcollection.com/en/legal/privacy-policy/

1. VIP Card

1.1 A “VIP Card” is a reward card that entitles the holder to receive a ten per cent (10%) discount on products within participating boutiques at participating Villages.

1.2 Customers who present either a VIP Card Invitation and/or a Partner Membership Card (being a corporate partner of Value Retail details of which are set out at https://www.thebicestervillageshoppingcollection.com/en/partners/) at the Village Welcome, Visitor or Tourist Information Centre, will (subject to availability and any "blackout periods" that may apply at a Village) be entitled to receive a complimentary "VIP Card", which will provide them with a 10% reduction in selected boutiques at participating Villages.

1.3 Full terms and conditions apply concerning the availability and use of the VIP Card and the identities of the participating boutiques. Such terms will be supplied upon issue of the VIP Card and are also available upon request at the relevant participating Village Welcome, Visitor or Tourist Information Centre and on the relevant Village website.

1.4 The VIP Card is not for sale or resale.  The VIP Card is only valid on the date of issue and at the participating Village in which it is issued, and can only be used once in each participating boutique. The VIP Card is only for use at the participating boutiques at the participating Village in which the VIP Card is issued, and must be presented at the time of purchase in order to receive the benefit of the 10% reduction.

1.5 The VIP Card will not be available during "further reduction" or "blackout" periods, when an alternative gift may be offered. Full details of any "blackout" periods when the VIP Card will not be available will be provided at the relevant Village Welcome, Visitor or Tourist Information Centre, and can also be accessed on the relevant Village website or at https://www.TheBicesterVillageShoppingCollection.com

1.6 Value Retail acts as the agent of the participating boutiques at all times and the VIP Card creates no contractual relationship between Value Retail and you in relation to the discount offered by the VIP Card or otherwise. You shall have no right, and waive any ability you may have to make any claim against Value Retail in the event that a participating boutique fails to honour the VIP Card, and your only remedy in that situation is to claim against the participating boutique.

1.7 Value Retail does not (a) take any responsibility for the prices at which the participating boutique advertises or sells the goods from time to time; or (b) give any warranties regarding the goods (including without limitation the quality thereof) that you may obtain with the VIP Card at the relevant participating boutique.

2. Additional Treats

2.1. The Additional Treats benefit is a reward leaflet that entitles the holder to receive various gifts or discounts on products within participating boutiques at participating Villages which will be specific to the Village that the Customer is visiting.

2.2. Customers who present an Additional Treats invitation and/or a Partner Membership Card (being a corporate partner of Value Retail details of which are set out at https://www.thebicestervillageshoppingcollection.com/en/partners/) at the Village Welcome, Visitor or Tourist Information Centre, will (subject to availability and any "blackout periods" that may apply at a Village) be entitled to receive a complimentary "Additional Treats" leaflet , which will provide them with the opportunity to redeem various gifts or discounts on products within selected boutiques at participating Villages.

 2.3. Full terms and conditions apply concerning the availability and use of the Additional Treats leaflet and the identities of the participating boutiques. Such terms will be supplied upon issue of the Additional Treats leaflet  and are also available upon request at the relevant participating Village Welcome, Visitor or Tourist Information Centre and on the relevant Village website.

2.4. The Additional Treats leaflet  is not for sale or resale.  The Additional Treats leaflet  is only valid on the date of issue and at the participating Village in which it is issued, and can only be used once in each participating boutique. The Additional Treats leaflet is only for use at the participating boutiques at the participating Village in which the Additional Treats leaflet is issued, and must be presented at the time of purchase in order to receive the applicable gift or discount.

2.5. The Additional Treats leaflet cannot be used on clearance or promotional items in participating boutiques and cannot be used on items that have already been further reduced from the “outlet price”.  Any discounts provided via the Additional Treats leaflet cannot be used against previous purchases.  The Additional Treats leaflet cannot be used in conjunction with any other offer, promotion or VIP Card discount.

2.6. The Additional Treats leaflet will not be available during "further reduction" or "blackout" periods, when an alternative benefit may be offered. Full details of any "blackout" periods when the Additional Treats leaflet  will not be available will be provided at the relevant Village Welcome, Visitor or Tourist Information Centre, and can also be accessed on the relevant Village website or at https://www.TheBicesterVillageShoppingCollection.com

2.7. Value Retail acts as the agent of the participating boutiques at all times and the Additional Treats leaflet creates no contractual relationship between Value Retail and you in relation to the gifts or discount offered by the Additional Treats leaflet or otherwise. You shall have no right, and waive any ability you may have to make any claim against Value Retail in the event that a participating boutique fails to honour the Additional Treats leaflet, and your only remedy in that situation is to claim against the participating boutique.

2.8. Value Retail does not (a) take any responsibility for the prices at which the participating boutique advertises or sells the goods from time to time; or (b) give any warranties regarding the goods (including without limitation the quality thereof) that you may obtain with the Additional Treats leaflet at the relevant participating boutique.

3. Shopping Express

3.1 “Shopping Express” is a regular, luxury coach service taking customers from main city centre locations to participating Villages.

3.2 Customers who have received a promotional code and use this when purchasing the Shopping Express service through https://www.TheBicesterVillageShoppingCollection.com/en/experience/chic-travel/shop/shopping-express/ for any participating Village will receive a discount on their Shopping Express ticket costs.

3.3 This promotional offer is only available at participating Villages, and in connection with the online Shopping Express booking facility, at www.TheBicesterVillageShoppingCollection.com.

3.4 Bookings made for Shopping Express tickets are subject to the booking terms and conditions of the vendor, which can be found at https://travel.thebicestervillageshoppingcollection.com/en/experience/chic-travel/shop/terms-conditions   

4. Shopping Day Packages

4.1 “Shopping Day Packages” are shopping day experiences (with various luxury value add services) that are available in participating Villages.

4.2 Customers who have received a promotional code and use this when purchasing the Shopping Day Package service through https://travel.thebicestervillageshoppingcollection.com/en/experience/chic-travel/shop/packages for any participating Village will receive a discount on their Shopping Day Package ticket costs.

4.3 This promotional offer is only available at participating Villages, and in connection with the online Shopping Day Package booking facility, at www.TheBicesterVillageShoppingCollection.com.

4.4 Bookings made for Shopping Day Packages are subject to the booking terms and conditions of the vendor, which can be found at https://travel.thebicestervillageshoppingcollection.com/en/experience/chic-travel/shop/terms-conditions

5. Chauffeur Service

5.1 “Chauffeur Service” is a luxury limousine chauffeur service provided to take customers from main city centres of hotel locations to participating Villages.

5.2 Customers who have received a promotional code must either (i) for all participating Villages (other than Fidenza Village, Ingolstadt Village & Wertheim Village) use this promotional code when purchasing the Chauffeur Service through https://travel.thebicestervillageshoppingcollection.com/en/experience/chic-travel/shop/chauffeur-drive; (ii) for Fidenza Village must email tourism@fidenzavillage.com or such other email address as may be provided in the promotional offer, (iii) for Ingolstadt Village must email tourismingolstadtvillage@valueretail.com; (iiii) for Wertheim Village must email tourismwertheimvillage@valueretail.com a minimum of forty-eight (48) hours before they wish to use the Chauffeur Service at a participating Village in order to confirm their booking.

5.3 This promotional offer is only available at the participating Villages.

5.4 Bookings made for the Chauffeur Service, when made online using the link set out in paragraph 4.2 above, are subject to the booking terms and conditions of the vendor, which can be found at https://travel.thebicestervillageshoppingcollection.com/en/experience/chic-travel/shop/terms-conditions

6. VIP Lounge

6.1 “VIP Lounge” means Value Retail’s exclusive (by appointment only) luxury hospitality lounges located at participating Villages.

6.2 Customers must email Events@TheBicesterVillageShoppingCollection.com , or book through the link provided in their promotional invitation, a minimum of forty-eight (48) hours before they wish to use the VIP Lounge at a participating Village in order to confirm their booking.

6.3 On arrival at the participating Village customers must present their Partner Membership Card and/or their invitation to use the VIP Lounge together with their booking confirmation at the Village Welcome, Visitor or Tourist Information Centre.  Customers will then be entitled (subject to availability) to complimentary access to the VIP Lounge.

6.4 Access to the VIP Lounge will be restricted to the hours of use communicated at the Village Welcome, Visitor or Tourist Information Centre or in their booking confirmation.

6.5 Access to the VIP Lounge is subject to availability and is only valid on the date and at the times of the booking confirmation and at the participating Village in which it is booked.

6.6 Full terms and conditions concerning the use of the VIP Lounge at the participating Village will be provided to you upon presentation of your Partner Membership Card and/or invitation to use the VIP Lounge and booking confirmation at the Village Welcome, Visitor or Tourist Information Centre.

7. Refreshment Vouchers

7.1 A “Refreshment Voucher” means a complimentary refreshment voucher for use at participating restaurants or cafes.

7.2 To take advantage of a refreshment voucher (where this forms part of your promotional offer), customers must present their Partner Membership Card and/or their invitation to claim a Refreshment Voucher at the Village Welcome, Visitor or Tourist Information Centre at the participating Village. Following presentation of your Partner Membership Card and/or invitation to claim a Refreshment Voucher you will (subject to availability) be entitled to receive a complimentary refreshment voucher.

7.3 The refreshment voucher is only valid on the date of issue and at the participating Village in which it is issued. The refreshment voucher is only for use at the participating restaurants or cafés at the participating Village in which the refreshment voucher is issued, and must be presented at the time of purchase in order to receive the complimentary refreshment

7.4 Full terms and conditions concerning use of the refreshment voucher together with details of the participating restaurants or cafés will be made available upon issue of the refreshment voucher at the relevant Village Welcome, Visitor or Tourist Information Centre.

7.5 Value Retail acts as the agent of the participating restaurants or cafés at all times and the refreshment voucher creates no contractual relationship between Value Retail and you in relation to the complimentary drink offered or otherwise. You shall have no right, and waive any ability you may have to make any claim against Value Retail in the event that a participating restaurant or café fails to honour the refreshment voucher and your only remedy is to claim against the participating restaurant or café.

8. Hands-free Shopping/Customer Shopping Service

8.1 “Hands-free Shopping/Customer Shopping Service” means Value Retail’s shopping service which enables customers to shop at their favourite boutiques and collect their purchases from a central location at the end of their visit to the participating Village.

8.2 To take advantage of discounted or complimentary Hands-free Shopping/Customer Shopping Service (where this forms part of your promotional offer), customers must present their Partner Membership Card and/or their invitation to claim discounted or complimentary Hands-free Shopping/Customer Shopping Service at the Village Welcome, Visitor or Tourist Information Centre at the participating Village.

8.3 Following presentation of your Partner Membership Card and/or your invitation to claim discounted or complimentary Hands-free Shopping/Customer Shopping Service you will (subject to availability) be entitled to receive discounted or complimentary Hands-free Shopping/Customer Shopping Service.

9. Personal Stylist Services

9.1 “Personal Stylist” is an expert providing advice and insider knowledge on what suits you from clothing in participating boutiques at participating Villages.

9.2 To take advantage of discounted Personal Stylist Services (where this forms your promotional offer), customers must email Events@TheBicesterVillageShoppingCollection.com, or such other email address as may be provided in the promotional offer, a minimum of forty-eight (48) hours before they wish to use the Personal Stylist Services at a participating Village in order to confirm their booking.

9.3 On arrival at the participating Village customers must present their Partner Membership Card and/or their invitation to claim discounted Personal Stylist services together with their booking confirmation at the Village Welcome, Visitor or Tourist Information Centre at the participating Village. Customers will then be entitled (subject to availability) to receive discounted Personal Stylist Services.

9.4 Personal Stylist Services are only valid on the date and at the times of the booking confirmation and at the participating Village in which it is booked.

10. Personal Shopper Services

10.1 “Personal Shopper Services” is a service which provides expert help and assistance to customers to purchase clothing and accessories, either by accompanying the customer whilst shopping in a participating Village or by shopping on behalf of the customer.

10.2 To take advantage of discounted Personal Shopper Services (where this forms part of your promotional offer), customers must email Events@TheBicesterVillageShoppingCollection.com, or such other email address as may be provided in a promotional offer, a minimum of forty-eight (48) hours before they wish to use the Personal Shopper Services at a participating Village in order to confirm their booking.

10.3 On arrival at the participating Village customers must present their Partner Membership Card and/or their invitation to claim discounted Personal Shopper Services together with their booking confirmation at the Village Welcome, Visitor or Tourist Information Centre at the participating Village. Customers will then be entitled (subject to availability) to receive discounted Personal Shopper Services.

10.4 Personal Shopper Services are only valid on the date and at the times of the booking confirmation and at the participating Village in which it is booked.

11. Valet Parking

11.1 “Valet Parking” means an attended parking service, whereby an attendant parks customers’ motor vehicles in specially allocated parking bays.

11.2 To take advantage of discounted Valet Parking services (where this forms your promotional offer), customers must email Events@TheBicesterVillageShoppingCollection.com, or such other email address as may be provided in a promotional offer to pre-book their Valet Parking.

11.3 Upon arrival at a Village, customers must present their Partner Membership Card and/or their invitation to claim discounted Valet Parking services together with their booking confirmation at the Valet Parking service bays at the participating Village.

11.4 Following presentation of your Partner Membership Card and/or your invitation to claim discounted Valet Parking services together with their booking confirmation you will (subject to availability) be entitled to receive discounted Valet Parking services.

11.5 Valet Parking is only valid on the date and at the times of the booking confirmation and at the participating Village in which it is booked.

12. Welcome Gifts

12.1 To receive your Welcome Gift (where this forms your promotional offer), customers must present their Partner Membership Card and/or their invitation to claim a Welcome Gift at the Village Welcome, Visitor or Tourist Information Centre at a participating Village. Following presentation of your Partner Membership Card and/or your invitation to claim a Welcome Gift you will (subject to availability) be entitled to receive a Welcome Gift.

12.2 This Welcome Gift offer is only available at the participating Villages detailed in your invitation and not at any other Villages.

13. Private Sale

13.1 To gain access to a participating Village’s Private Sale customers must first register as a member of The Bicester Villages Shopping Collection’s “Privilege” loyalty programme. Registration links are found on each participating Village website.

13.2 Once registered customers will receive bespoke discounts relating to brands at the participating Village that they are visiting.

14. General

14.1 By way of definition:

  • Affiliate(s)”means any entity which, directly or indirectly, Controls, is Controlled by, or is under common Control with, another entity;
  • Control” and its derivatives means having the right to elect a majority of the board of directors or other comparable body responsible for the management and direction of a person or corporate entity by contract, by virtue of share ownership, or otherwise;
  • TBVSC Companies” means any entity which owns or has an interest in, either directly or indirectly, any Village that is a member of The Bicester Village Shopping Collection;
  • “The Bicester Village Shopping Collection” is a brand name and registered trade mark which is currently used to market and promote the Villages;
  • Value Retail” means (i) Value Retail Management Limited, incorporated and registered in England under number 02884191, whose registered office is at Management Suite, Bicester Village, 50 Pingle Drive, Bicester, Oxon, OX26 6WD; (ii) the Value Retail Companies; and (iii) the TBVSC Companies;
  • “Value Retail Companies” means those entities which are Affiliates of Value Retail Management Limited; and
  • Village(s)” means individually any one of the following, or collectively all or any number of the following: Bicester Village, Kildare Village, La Vallee Village, Maasmechelen Village, Wertheim Village, Ingolstadt Village, Fidenza Village, La Roca Village, Las Rozas Village, Suzhou Village, Shanghai Village and any other Village that may be specified from time to time as being part of The Bicester Village Shopping Collection.

14.2 The right to benefit from these promotional offers is personal to the recipient of an invitation or a promotional code, and may not be transferred. The invitation or promotional code may not be copied, reproduced or distributed in any form or by any means for use by a person other than the original recipient.

14.3 These promotional offers may not be used in conjunction with any other special offer, coupon or other voucher.

14.4 The benefits granted by these promotional offers cannot be exchanged for cash.

14.5 Value Retail reserves the right to withdraw or cancel the benefits provided as part of the promotional offers or any one of them for any reason at any time.

14.6 Value Retail will not be liable to you for any financial loss arising out of refusal, cancellation or withdrawal of the benefits under the promotional offer, or any failure or inability of you to take advantage of the promotional offer.

14.7 Use of this promotional offer by you indicates your agreement to these terms and conditions, and your acceptance of Value Retail’s privacy policy and terms and conditions found at www.TheBicesterVillageShoppingCollection.com/en/legal/terms-and-conditions and www.TheBicesterVillageShoppingCollection.com/en/legal/privacy-policy.