Hospitality and The Experience

Value Retail is committed to the quality of the retail experience enjoyed by its guests and the brands. To achieve success in a multi-channel retail environment, the Villages exceed expectations of hospitality and provide an unsurpassed shopping experience. Hospitality services can include:
• Shopping Express (a luxury coach service)
• Personal Shopping and Style Consultants

• Valet Parking
• Hands Free Shopping and Bag Drop
• Concierge Services (offering hotel booking)

• Award-winning Tourist Information Centres with Multilingual Staff

• Restaurants and Cafés

Extending Hospitality to the Brands
A selection of innovative tools for the brands include:

• Retail Live, which provides real time feedback used to optimise performance

• Multi-channel marketing and promotional partnerships designed to deliver the highest quality international guests

• Expert retail management offer personalised attention and support to each individual brand

Embracing Technology
Value Retail invests in innovative technology to better engage with brands and high spending international guests. These include:

• Interactive and dynamic websites

• The Bicester Village Shopping Collection website in five languages

• Online booking for transport services
• Smartphone apps

• Social media and digital marketing