FAQs

If you have a question, please see the list of frequently asked questions below.

The Bicester Village Shopping Collection team has put together the following list of some of the more common questions they get asked. If you have a query, concern or comment about our booking service or website that is not answered then please contact us.

Shopping Express™
How can I cancel my booking?

If you have booked your tickets online and wish to cancel your booking please click on MANAGE YOUR BOOKING.

You will then be required to enter your e-mail address and reservation number.

If you have booked your tickets locally then you will not be able to cancel your booking online. You will need to cancel your tickets with the bus company with whom you booked your Shopping Express™ tickets originally.

How can I amend my booking?

If you have booked your tickets online and wish to amend your booking please click on MANAGE YOUR BOOKING.

You will then be required to enter your e-mail address and reservation number. If you have booked your tickets locally then you will not be able to amend your booking online.

You will need to amend your reservation with the bus company with whom you booked your Shopping Express™ tickets originally.

Will I receive tickets once I have booked them online?

You will receive a booking confirmation by email with a booking reference number.   Please use this as your “Shopping Express™ Ticket” and present this at the departure point. You will also receive an SMS text message confirming your reservation, no. of tickets purchased and the booking reference number.

Contact Us

If you have a query, concern or comment about our booking service or website, please don't hesitate to let us know. We are constantly striving to improve our service to you.

You can send our Customer Services team an email at SE@TheBicesterVillageShoppingCollection.com - our aim is to respond to you within 2 days.

However, if you are experiencing problems completing a booking, we will aim to respond within 4 hours.

We'd love to hear from you.

Gift Card
What is the Bicester Village Gift Card?

It is a prepaid Gift Card that can be used at participating boutiques in Bicester Village.

Is the Bicester Village Gift Card a credit card?

No, the Gift Card is a prepaid card that can be loaded with any value from €5 to €300 for online purchases or from €5 to €1,000 (subject to approval) when purchasing in person from the Tourist Information Centre at Bicester Village.

How can I purchase a Bicester Village Gift Card?

You can purchase a Gift Card online at https://www.thebicestervillageshoppingcollection.com/e-commerce/en/bv/gift-card or in person from the Tourist Information Centre at Bicester Village.

How do I purchase a Bicester Village Gift Card online?

To purchase the Bicester Village Gift Card online visit https://www.thebicestervillageshoppingcollection.com/e-commerce/en/bv/gift-card and select the value and quantity of Gift Cards you would like to order up to a maximum value of £300 per transaction. You will then be asked to supply the following information: 

1. The recipient’s name
2. Your preferred delivery method – either collect in Village or post to an address in the United Kingdom (noting postage charges will apply)
3. Your billing and credit/debit card details for payment

Is there a limit on the number of Gift Cards I can purchase online?

There is no limit on the number of Gift Cards you can purchase online, however the total transaction value cannot exceed £300 per credit/debit card, per day. 

To purchase multiple Gift Cards of the same value in the same transaction use the  quick multi order tool by visiting https://www.thebicestervillageshoppingcollection.com/e-commerce/en/bv/gift-card.

Please note all cards will need to be sent to the same delivery address.

What should I do if I am having trouble purchasing a Gift Card online with my Visa or MasterCard?

Make sure the expiration date on your card matches the expiration date in your bank’s system. Also, the address on your credit or debit card statement needs to be exactly the same as the one you enter on the order. 

If you are still experiencing difficulties please contact Customer Services on +44 1869 366 266 during opening hours.

How much money can I put on a Bicester Village Gift Card?

For purchases online, choose a set value from €5 to €300.  The total online checkout value cannot exceed €300 in one transaction, per credit/debit card, per day.

For purchases in person at the Bicester Village Tourist Information Centre; choose a value between €5 and €1,000 (subject to approval).

Can I amend or cancel my order once I have purchased the Bicester Village Gift Card?

No, Gift Card orders cannot be amended or cancelled once purchased online.

Does the Bicester Village Gift Card come with any packaging?

The Gift Card will be presented in an elegant wallet with the Gift Card Value and expiration date hand-written on the back.  The Recipient Name and Sender Name fields will be left blank for you to complete.

How will I receive my Gift Card?

During the online booking process you can choose to either collect the Gift Card in the Village or have it delivered to an address within the United Kingdom (noting postage charges will apply).

If I choose to collect my Gift Card in the Village, will I need to show proof of purchase?

Yes, to collect your Gift Card in the Village you will be required to present a copy of your booking confirmation email and proof of ID on arrival at the Tourist Information Centre.

If I choose to have my Gift Card delivered by post, when will it arrive?

Delivery date will depend on the shipping option you selected during the online booking process.  Details of the various shipping options can be viewed by visiting https://www.thebicestervillageshoppingcollection.com/e-commerce/en/bv/gift-card and clicking on the Information tooltip next to ‘Select Shipping Option’.

What if I want to order Gift Cards for more than one recipient?

You may select different recipients. Once you have added a Gift Card to your Shopping Cart, you can then add another Gift Card for a different recipient.  You will be asked to provide the delivery details for each recipient, or alternatively they can collect their Gift Card in the Village by presenting a copy of their booking confirmation email on arrival at the Tourist Information Centre.

Each recipient will receive a booking confirmation email detailing their name, unique booking reference number and the value of their Gift Card.

Please note different recipients cannot be specified if you choose to purchase multiple Gift Cards via our quick multi order tool.

When does my Gift Card expire?

The value on your Gift Card expires 12 months after the date of activation. After this date the Gift Card cannot be used and any remaining balance will become invalidated.

How do I check the balance on my Gift Card?

1. Go to https://www.bicestervillage.com/en/shopping/gift-card/ and click on ‘Check your balance’.  Or,

2. Call the number on the back of your Gift Card: +44 (0)121 260 2849

What if I want to purchase something in Bicester Village that costs more than the value of the Bicester Village Gift Card?

The value of your Gift Card may be combined with cash when making a purchase. At the discretion of each merchant, the value of your Gift Card may also be combined with a debit or credit card.

How can I place a Corporate Order?

For all corporate order enquiries please contact us on + 44 1869 366 266.

Contact Us

For general enquiries regarding the Bicester Village Gift Card please contact us on + 44 1869 366 266.

Chauffeur Service
How can I cancel my booking?

If you wish to cancel your Chauffeur Service booking please click on MANAGE YOUR BOOKING.

You will then be required to enter your e-mail address and reservation number.

Please note cancellations will not be accepted within 24 hours of the scheduled departure time of your journey.

How can I amend my booking?

If you wish to amend your Chauffeur Service booking please click on MANAGE YOUR BOOKING.

You will then be required to enter your e-mail address and reservation number.

Please note amendments will not be accepted within 24 hours of the scheduled departure time of your journey.

Will I receive confirmation once I have made a booking online?

You will receive a booking confirmation by email with a booking reference number. You will also receive an SMS text message confirming your reservation and the booking reference number.

What will happen on the day of my journey?

You will receive an SMS text message from the Chauffeur service provider at least 10 minutes, and a maximum of 30 minutes, before the journey commences, including details of the service provider as well as car and driver information if available.

You will receive a telephone call on your mobile phone from the driver on their arrival at the pick-up location.

If you are being picked up from the airport, your driver will also use a passenger board for ease of identification.

What if my driver is late?

You will receive an SMS text message from the Chauffeur service provider notifying you in advance of any possible delays in the driver’s arrival at the pick-up location.

Can I book a one way journey only?

All Chauffeur services for all Villages are available as either one way journeys or return journeys with waiting time.

Can I book extra waiting time in the Village on the day of my journey?

Extra waiting time can be requested on the day of your journey, subject to availability of your driver. Please advise your driver as soon as possible of any extra waiting time you would like to have in the Village.  Please note any additional charges for extra waiting time are to be settled by you directly with the driver at the end of your journey.

Are there any other costs?

The Chauffeur services include all extra costs including VAT, airport parking, road tolls etc. However, you may be charged for additional waiting time if you arrive late at either your pick-up or return point.  Please note any additional charges for late arrival are to be settled by you directly with the driver at the end of your journey.

Contact Us

If you have a query, concern or comment about our booking service or website, please don't hesitate to let us know. We are constantly striving to improve our service to you.

You can send our Customer Services team an email at Chauffeur@TheBicesterVillageShoppingCollection.com - our aim is to respond to you within 2 days. However, if you are experiencing problems completing a booking, we will aim to respond within 4 hours.

We'd love to hear from you.